At-home elder care services are inseparable from volunteer support. To this end, the system has created a volunteer management system specifically for elder volunteers. Volunteers can independently apply to become home-based elderly care service volunteers within a certain jurisdiction through the old-age platform main station. The main functional modules are: order grab function, my work order, gift exchange, personal center, pending work order, received work order User evaluation, service statistics, etc. Volunteers will receive points corresponding to the system rewards based on the length of service. The points mall can be exchanged for products in the pension mall to realize the value generated by the service and the sustainable development of the platform. At the same time, detailed procedures and post-sale monitoring methods for audio and video service processes were formulated to ensure the quality of service to the elderly.